Frequently asked questions

Pick a competition, choose how many tickets you want, and check out. Each competition has a fixed number of tickets, a closing date and a prize. When it closes, one ticket is drawn at random and that ticket wins. Many comps also have instant wins hidden in certain ticket numbers, so you can win something the moment you buy.

Yes. We run prize competitions, not a lottery. Every competition has a free postal entry route, which is what keeps prize competitions outside lottery rules in the UK. Paid and postal entries are treated exactly the same in the draw.

You need to be 18 or over and living in the UK. The full eligibility rules are in our competition terms.

Yes. Every competition has a free postal entry route with the same chance of winning as a paid entry. Full instructions, the address and the closing rules are in our competition terms.

I'm Jack, the founder. Former Level 4 tennis coach and ex-Royal Marine, and I play padel every week. Match Point Competitions Ltd is a registered UK company (No. 16422256). You can message me directly, and you'll often get me, not a bot.

Every competition page shows the total number of tickets, so your odds are never hidden. One ticket out of 2,000 is a 1 in 2,000 chance at the main prize. Instant win comps also show how many prizes are inside and how many have been found so far.

Every main draw is done live on our YouTube channel, so you can watch your ticket go in. The winning ticket is picked at random, and every winner is published on our Results page.

Every competition shows its closing date on its page. What happens if tickets are left when it closes is set out in our competition terms, so you know before you enter.

Some ticket numbers have a prize attached. If you buy one of those tickets, you win that prize instantly and see it at checkout. The live counter on each competition shows which prizes are still up for grabs and which have been found. Instant wins only go to tickets that are actually sold, so they're there to be found, not promised.

Instant wins show up on screen the moment you check out. For main draws, we contact the winner directly after the live draw, and every winner is posted on our Results page.

Log in and head to your account. Every order lists your ticket numbers and any instant wins you've found. Your confirmation email has them too.

Yes. Every ticket has its own chance, so you can pick up several instant wins in one order, and winning one competition never stops you winning another.

Yes. Each competition has a maximum number of tickets per person, shown on the competition page. It keeps things fair and gives more people a real shot.

Once we've confirmed your details, your prize is sent out as quickly as possible, usually direct from our supplier. We'll keep you updated until it arrives.

Some competitions offer one. If there is, it's listed on the competition page before you enter.

Some instant wins are site credit. It goes straight into your account wallet and you can use it on any competition at checkout. Your balance shows at the top of the site whenever you're logged in.

If you win a cash prize, we'll contact you to arrange payment as soon as your details are confirmed.

Prizes won in UK competitions aren't normally treated as taxable income. If you're unsure about your own situation, check with an accountant.

You can pay securely by card at checkout, or use any site credit in your wallet.

Once a ticket is bought it's entered into the competition, so entries can't normally be refunded. If something has gone wrong with a payment, email us and we'll sort it. Full details are in our competition terms.

Don't worry, it gets fixed. Occasionally a payment goes through after a checkout has timed out. Email us with the email on your account and roughly when you paid, and we'll refund you or add your tickets, whichever you prefer.

Email us from the address on your account and we'll close it, in line with our privacy policy. If you've got credit left in your wallet, use it before you close your account.

Enter your code at checkout. Codes have their own terms (minimum spend, expiry, one use per customer), shown wherever you got the code.

Yes. Share your referral link: when a friend signs up and spends £5 or more, they get £3 and you get £5 in site credit, paid after a 14-day hold.

Only ever spend what you're happy to spend on fun. If you'd like to take a break or have your account closed, email us and we'll sort it, no questions asked. Free, confidential support is also available from GamCare (0808 8020 133) and BeGambleAware.

Email [email protected] or message us on Instagram @matchpointcompetitions. We reply as fast as we can, usually same day.